Patient Satisfaction

Providing a high quality,safe service to our patients is our primary aim and we are committed to ensuring everyone receives an excellent patient experience.

Our Private Patients are invited to take part in the ‘Friends and Family Test’ which is a measure of patient experience of services and asks patients one simple question: ‘How likely are you to recommend us to friends and family if they needed similar care or treatment?’.

We are proud that for Private Patients within Bedford Hospital our score is currently ‘Extremely Likley’

We welcome feedback from our patients and use all comments to celebrate success with our hard working teams who care for our patients and provide the support for departments within the hospital or, if the feedback shows areas where we didn’t quite meet expectations, we use feedback to learn how we can improve and make changes.

If you have any feedback you would like to share with us, please contact us and share your thoughts.

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Thank you for organising my appointment and scan so quickly and so smoothly. Within 3 days I had seen my consultant, had the results and was reassured. Such a relief.
From the very beginning you were warm, welcoming and put me and my elderly mother at ease. Thank you
My daughter was seen quickly and had her operation within two weeks. We are thrilled with her recovery and would like to thank the whole team for guiding us through the journey and making a stressful process so much easier.
After being cancelled at short notice from the NHS recently, I wanted to thank you all for your help in arranging a new appointment to see the specialist privately and to have my operation within a few days. I'm now back at work and recovering well. Thank you
Thank you for the care you provided for my father recently. With your help he is now back on his feet and enjoying walking his beloved dogs again.
You were the only ones who could organise an appointment for my son so quickly. Thank you for going the extra mile. My son is now receiving the specialist treatment he so desperately needed and is much happier - we finally have our little boy back. Thank you